At Esther Korean Beauty, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our Refund Policy below.
1. Returns and Refunds Eligibility
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of receiving the product.
- Certain items such as skincare, cosmetics, and personal care products cannot be returned due to hygiene reasons.
2. Non-Returnable Items
- Opened or used products
- Items purchased on sale or with a discount
- Gift cards
3. Refund Process
- Contact our customer support at [Contact Email] within 7 days of receiving your order.
- Provide order details and reason for the return.
- If approved, return the item to our designated address at your own expense.
- Once we receive and inspect the item, we will process the refund within 7-14 business days.
- Refunds will be issued to the original payment method.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours with photos of the item. We will provide a replacement or refund at no additional cost.
5. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
6. Contact Us
For any refund-related inquiries, contact us at:\
Esther Korean Beauty
Email: ceo@estherbeauty.ae
Phone: +971502825853
Website: [https://estherbeauty.ae]